Infragistics Forums

Ayoola

Please forgive my directness, but I think I speak for many here when I say I, personally and professionally, don't give a darn about all of your excuses about why this hotfix is late.

When will this hotfix be delivered, and what ASSURANCES do we have that this type of situation will NEVER be repeated?

Jason Lockridge
Sr. Programmer
SmithSystems, Inc.
Los Angeles

Sorry, but I'm going to have to agree with the comment from Jason Lockridge.  This paticular hotfix has stopped production in our application.  Everyday my customers are asking me when will this be fixed.  I then relay the dates that IG has given to me.  It is frustrating when I have to contact them and tell them again that fix will be delayed again.  They are already starting to lose confidence in me as a developer.  In their eyes it isn't IG's fault.  They have no clue who IG is.  In their eyes it is my fault and my commitments that keep getting broke.  I understand there are many different reasons that this hasn't been released, but I would think that this fix is more important then your regular hot fixes.  My customers do not care why it is broke.  My customers do not understand what a "major technical issue"  and do not care to understand what that means.  Frankly, I am not sure I know what that means.    I guess the reason I write this is to let you know that not only do you have an impact on developers but you have impact on their reputation and the company's reputation.  I would love to know the steps that are going to be taken to make sure that a major bug fix will not have such a delay as this one is having.  

Matthew Mulkey

Senior Developer

Norfolk Southren 

 This is simply ridicoulous. "infrastructure interruption"??? This is the lamest excuse I have ever heard. 

I wouldnt complain if there were only minor bugs, but there are some bugs that make some of the feature simply useless.

You cannot use AJAX on a webgrid (you cannot retrieve the selected row), sorting with Ajax  enabled does not exactly work as expcted, there are a lot of problems with Firefox and Webmenu, Webdialog does only work with the simplest controls (using more sohisticated controls doesnt work) and the list goes on and on.

 In the end you spend twice the time finding a work around for a bug/proble, then writing you own control. And then they are releasing the hotfix only to their "Premium" customers. 

SteffenR:

 In the end you spend twice the time finding a work around for a bug/proble, then writing you own control. And then they are releasing the hotfix only to their "Premium" customers.  

Are they only releasing this hotfix to "Premium" customers or are you talking about previous hotfixes? 

I can only reiterate what Jason of SmithSystems has already so eloquently pointed out.

We simply need the fix.  If that means IG working 24x7, then make it so.

The new controls are buggy as others have pointed out to the point of being useless.  When is the hotfix going to be delivered?  This week?  This Month?  This quarter?

We understand that you are waiting for the hotfix and, no matter what the reason for our delay, this has caused interruption to your development cycle. Our QA cycle is moving along now as we expected. We will have the hotfix no later than Friday, April 25th, and promise to get it out to all customers, sooner if at all possible. We will continue to update you all until the release of this hotfix.

Regards,

Ayoola Ogunsola

Director, Quality and Release Engineering

April 25th is already over a month late from the original release date. But I am just glad that finally a date has been tagged to this release.

We had to revert all our applications back to a point where Infragistics wasn't introduced.

This late release has surely impacted customers, their commitments and their reputation.

What has happened can't be changed but hopefully the next time around, learning from this experience, Infragistics will ensure quality and ontime releases.

 Cheers!

 Aaron Cardoz

Senior Developer

Agilisys IT Services Ltd.

This hot fix was publicly released yesterday.  For more details, please refer to the following blog post:

Public Hot Fix Released - NetAdvantage for .NET - April 23, 2008